Senior Director, Global Business Transformation

Location: U.S. Central or Eastern Time Zone
Reports To: VP, Global Business Excellence
Function: Customer & Compliance Operations (CCO)

What You’ll Do

Avalara is at a pivotal moment: scaling rapidly, rethinking how we operate, and pushing the boundaries of automation and AI. As our Senior Director, Global Business Transformation, you won’t just improve processes — you’ll re-architect how thousands of businesses experience Avalara and how 1,800+ employees deliver value every day.

Reporting to the VP, Global Business Excellence, you’ll partner directly with Avalara’s executive leadership team to take bold ideas from strategy to execution. You’ll lead a global team of transformation leaders, automation specialists, and analysts, turning complex challenges into scalable solutions that deliver measurable impact for customers, partners, and the business.

This is not incremental improvement. This is enterprise-wide transformation with teeth — backed by full leadership sponsorship, a clear mandate, and the opportunity to shape Avalara’s next chapter of growth. If you thrive in complexity, move fast, and know how to inspire teams while delivering results, this role is built for you.

What Your Responsibilities Will Be

• Lead enterprise-wide business transformation programs that align Avalara’s strategic goals with executional outcomes.
• Translate Avalara’s priorities into actionable initiatives with measurable ROI.
• Partner with senior executives to embed AI, automation, and analytics into global operations.
• Build and inspire a 60–75 person team of transformation leaders, automation specialists, and analysts across the U.S., UK, and India.
• Deliver executive-level storytelling through data, influencing decisions at VP and C-suite levels.
• Provide governance, metrics, and transparency on transformation outcomes.

What You’ll Need to be Successful

• 15+ years in business transformation, strategy, or operational leadership.
• Proven success leading strategic change at scale in SaaS, FinTech, or global enterprises.
• Strong executive presence and ability to influence at C-level.
• Familiarity with Lean Six Sigma, process improvement, and automation preferred but not required.
• Strong analytical fluency with KPIs, metrics, and business intelligence platforms.
• High EQ, low ego, able to build trust and lead through influence.

Why Avalara

• Impact at scale: Redefine how Avalara operates at enterprise level, leading transformation that touches 1,800+ employees and thousands of customers worldwide.
• Leadership mandate: Step into a role designed for bold change — with sponsorship from Avalara’s senior leadership and clear succession potential.
• Innovation front line: Drive adoption of AI and automation across global operations, shaping how Avalara delivers for the future.
• Business + customer outcomes: Lead internal transformation that strengthens execution, improves efficiency, and creates a better experience for the customers we serve.