Front Desk Staff

Position Summary
The Front Desk Staff serves as the first point of contact for members and guests entering the club. This role is responsible for providing excellent customer service, maintaining a welcoming environment, handling check-ins, assisting with member inquiries, and supporting daily club operations.
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Key Responsibilities

• Greet all members and guests in a friendly and professional manner
• Ensure all members and guests properly check in upon entry
• Enforce guest policies and club procedures
• Answer phone calls, emails, and front desk inquiries
• Assist with membership questions, program registrations, and scheduling
• Process payments, membership updates, and retail transactions
• Maintain cleanliness and organization of the front desk and lobby areas
• Monitor facility access and communicate concerns to management
• Support coaches, trainers, and club staff as needed
• Handle member concerns professionally and escalate issues when appropriate
• Assist with opening and closing duties
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  Qualifications
• Strong customer service and communication skills
• Professional, reliable, and team-oriented attitude
• Ability to multitask in a fast-paced environment
• Comfortable using computers, scheduling systems, and point-of-sale software
• Ability to remain calm and professional during busy periods
• Previous customer service or front desk experience preferred but not required
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  Physical Requirements
• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to move throughout the facility as needed
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  Schedule Expectations
• Availability for mornings, evenings, weekends, and holidays as needed
• Part-time and full-time opportunities may be available
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  Work Environment
  Front Desk Staff are expected to maintain a positive, welcoming atmosphere that reflects the professionalism and community values of the club. Staff members represent the club at all times and play a key role in member experience and retention.