Front Desk Agent

About This Role

As a Front Desk Agent, you will be the first point of contact for our guests. Your role is crucial in providing excellent customer service and ensuring a smooth check-in and check-out experience. You will handle reservations, answer inquiries, and manage cash transactions while maintaining a welcoming atmosphere.

Responsibilities

• Greet guests warmly and assist with the check-in and check-out process.

• Manage reservations and provide information on available services.

• Handle cash and maintain accurate financial records.

• Resolve guest conflicts and address concerns promptly.

• Utilize front desk software and reservation systems efficiently.

• Multitask effectively while ensuring all tasks are completed accurately.

Qualifications

• High school diploma or equivalent.

• Experience in customer service, preferably in a front desk or hospitality role.

• Strong skills in cash handling and conflict resolution.

• Familiarity with front desk software and reservation systems.

• Ability to multitask and prioritize effectively in a busy environment.

Benefits & Compensation

• Competitive pay ranging from $12 to $15 per hour.

• Additional benefits available.