Desktop Support Technician

Braided Technologies is a managed IT services provider based in Haverhill, MA, supporting organizations across New England. We're hiring a full-time Onsite IT Support Technician dedicated to one of our client sites — a nonprofit human services organization in Manchester, NH.
You'll be a Braided employee working onsite at the client's offices five days a week, with our remote engineering team behind you on every ticket. This is a hands-on, people-facing role — right for someone who likes solving problems in person rather than over the phone all day.
What you'll do
・ Desk-side and end-user support for staff at the client site
・ Hardware setup and troubleshooting: workstations, printers, peripherals
・ Asset deployment, recovery, and inventory tracking
・ Hands-on support for onboarding and offboarding (equipment, accounts, workspace setup)
・ Meeting room and AV setup
・ Hands-on assistance with desk phones and related equipment, coordinating with the client's vendors
・ Escalate complex issues to Braided's remote engineering team and see them through
What we're looking for
・ Roughly 1+ years in a helpdesk, desktop support, or similar IT support role (or strong equivalent experience — we care more about aptitude and reliability than credentials)
・ Working knowledge of Windows and Microsoft 365
・ Clear, patient communication with non-technical staff
・ Valid driver's license and reliable transportation — occasional travel between client locations, with mileage reimbursed
・ Ability to pass a background check, including screenings required by the client's regulatory environment
What you get
・ $18–23/hour depending on experience, paid semi-monthly
・ Company-supported health coverage for full-time 40-hour schedules
・ 401(k) with company safe harbor contribution
・ Paid time off plus 12 company holidays and 2 floating holidays
・ Mileage reimbursement for work travel
・ A team behind you — you're never the last line of support
About this role
This position supports a dedicated client engagement. Strong performers may have the opportunity to convert to a permanent role with the client or grow into Braided's remote service desk team.
・ Braided Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.