Commercial Client Services / Account Manager

Join Our Team at ALULA
At ALULA, we are committed to building strong, long-term partnerships—with our customers and with one another. We are seeking a Commercial Client Services / Account Manager who brings experience supporting customers in a contract manufacturing environment and understands how to align manufacturing capabilities, operational realities, and customer objectives to drive mutual success.
This role is ideal for someone who can serve as both a trusted account representative and a strategic partner, bridging technical understanding of our capabilities with account management and business development efforts.
Position Overview
In this role, you will serve as the primary commercial and operational point of contact for key client accounts. You will ensure smooth order execution, proactive communication, and continuous alignment between customer needs and ALULA’s manufacturing capabilities.
Success in this role requires a strong understanding of how our services, processes, and capacity translate into value for customers, along with the ability to identify opportunities to grow and deepen those relationships over time.
What You’ll Do
Client Relationship & Account Management
Serve as the primary point of contact for assigned accounts, ensuring clear, timely, and proactive communication
Build and maintain strong, long-term customer relationships through regular check-ins and structured account reviews
Develop a strong understanding of each customer’s business, priorities, and growth objectives
Identify opportunities to expand existing accounts through additional services, SKUs, or operational enhancements
Lead and participate in account review meetings focused on performance, solutions, and continuous improvement
Partner with the Executive Team to support new client development and evaluate commercial opportunities
Order & Account Coordination
Review customer purchase orders in collaboration with internal teams to ensure alignment with production capabilities, material availability, and lead times
Maintain accurate order trackers, including order status, changes, and shipment documentation (BOLs, packing lists, Certificates of Analysis)
Coordinate closely with Operations to monitor production schedules and proactively address potential disruptions
Ensure production schedules remain aligned with customer priorities and commitments
Communicate updates, risks, and solutions clearly and professionally to customers
Cross-Functional Collaboration
Partner closely with Leadership, Operations, Quality, Sales, and Marketing to deliver a seamless customer experience
Translate customer expectations into clear internal requirements and priorities
Support resolution of customer inquiries, issues, and escalations with timely follow-up
Contribute to continuous improvement efforts related to service delivery, communication, and internal processes
Operational & Strategic Support
Develop and maintain a strong working knowledge of ALULA’s manufacturing processes, capabilities, and constraints
Analyze customer trends, order patterns, and forecasts to support planning and decision-making
Identify opportunities for SKU rationalization, operational efficiencies, and improved service delivery
Support strategic business initiatives that enhance customer satisfaction and account growth
Mentor and support team members involved in account coordination and customer support activities
What We’re Looking For
We’re seeking a detail-oriented, proactive professional who is passionate about delivering exceptional service while also helping grow and strengthen customer partnerships. This role supports both existing account management and new client development.
Strong communication and relationship-building skills
Proven ability to manage multiple accounts and priorities in a fast-paced environment
Comfort working in a production-driven or manufacturing setting
Customer-first mindset with strong problem-solving and conflict-resolution skills
High attention to detail, especially with data entry, tracking, and documentation
Collaborative, team-oriented approach with the ability to work cross-functionally
Proactive in identifying risks, opportunities, and improvements
Qualifications
Bachelor’s degree in Marketing, Business, or a related field
3–5 years of experience in Account Management, Client Services, Operations, or a related role
Experience supporting customers in a contract manufacturing environment strongly preferred
Experience in food manufacturing, packaging, or a similar regulated industry preferred
Equivalent combination of education and experience will be considered
Why Join ALULA?
Be part of a collaborative, team-oriented environment
Play a key role in strengthening and growing customer partnerships
Opportunity to grow your career in a dynamic manufacturing environment
Work alongside teams that value communication, innovation, and continuous improvement
Why You’ll Love Working Here
Competitive pay
11 company holidays
Vacation and sick time
Paid parental leave
Short- and long-term disability
401(k) matching
Life insurance
And so much more
What We Offer
At ALULA, you’ll join a collaborative team that values continuous improvement, innovation, and operational excellence. Your ideas matter here, and you’ll have the opportunity to make a meaningful impact while growing your career in a supportive, mission-driven environment.
Equal Opportunity Employer
ALULA is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status.
We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations for qualified individuals.
Location
Brevard, NC
Department
Admin
Employment Type
Full-Time
Minimum Experience
Manager/Supervisor
Compensation
Based on Experience