Remote Dental Insurance Customer Service Agent (Full‑Time, W‑2)

We’re a small dental insurance company looking for a friendly, detail‑oriented pro to help our members and dental offices with benefits, claims, and coverage questions—all by phone and online. This is a fully remote, full‑time W‑2 role.

What you’ll do

• Take inbound calls/chats from members and dental offices about benefits, claims, and eligibility.

• Explain dental coverage in plain language and help people understand their options.

• Look up policy and claim info in our systems and document each interaction clearly.

What you need

• 2+ years experience in dental insurance customer support or a dental insurance call center.

• Solid understanding of dental benefits (EOBs, copays/coinsurance, waiting periods, common procedures).

• Comfortable with call center tools, multitasking on screen, and working independently from home.

• Reliable high‑speed internet and a quiet, professional workspace.

What we offer

• Full‑time, remote W‑2 position.

• Hourly pay in the 18–24 USD/hour range (DOE), plus PTO and dental insurance.

• Small, supportive team and room to grow as we scale.

How to apply

Send your resume and a short note about your dental insurance experience (what plans you worked with and what your day‑to‑day looked like).

You may also apply on our website at shdinsurance.com/careers by just putting that this is for the Customer Service Position as well.