IT & Automation Specialist (Salesforce Focused)

Company Overview

Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We’re looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company’s operations.

Responsibilities include, but are not limited to:

·        Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems.

·        Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices.

·        Maintain and track IT inventory, ensuring all devices and software licenses are properly documented.

·        Assist with onboarding and offboarding users, including account creation, device setup, and permissions management.

·        Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning.

·        Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency.

·        Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus).

·        Troubleshoot and debug automation workflows to ensure reliability and data accuracy.

·        Generate and maintain IT documentation for processes and procedures.

·        Respond promptly to business-critical IT or automation-related issues.

Qualifications:

·        1+ year of IT support or technical experience.

·        Strong interest in automation and systems integration.

·        Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows).

·        Experience with help desk ticketing systems and IT asset management.

·        Ability to multi-task, follow technical documentation, and adapt under pressure.

·        Clear and professional communication skills (verbal and written).

·        High school diploma or equivalent required.

Preferred:

·        2+ years of IT or automation experience.

·        Bachelor’s degree in Computer Science, Information Systems, or equivalent certifications.

·        Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP).

·        Knowledge of network devices such as firewalls, routers, and switches.

Benefits:

·        Flexible schedule

·        Health insurance

·        Paid vacation and holidays

·        401K plan

·        Opportunity to grow and advance in both IT and automation domains

·        A collaborative work environment that makes you want to come to work