Customer Success Manager

Client Success & Growth Manager

Nurture Pro

About Nurture Pro

At Nurture Pro, we're on a mission to help wedding and event venues book more tours, book more weddings, and create exceptional customer experiences through automation, AI, and modern marketing technology.

We provide an all-in-one CRM and marketing platform built specifically for wedding and event venues. Our software combines lead management, marketing automation, texting, email marketing, calendars, AI, online reviews, sales pipelines, and reporting into one easy-to-use platform.

Unlike traditional software companies, we don't simply sell software—we partner with our clients to help them grow. Our success is measured by the success of every venue we serve.

As we continue to grow, we're looking for someone who loves helping people, enjoys technology, thrives in sales, and wants to build long-term relationships with business owners.

Position Summary

The Client Success & Growth Manager owns the entire client journey—from the first demo call through onboarding, long-term success, retention, and account growth.

This is a hybrid role that combines:

Sales Representative
Product Specialist
Customer Success Manager
Account Manager
Marketing Consultant
Project Manager

You'll become the primary point of contact for many of our clients, helping them understand our platform, implement it successfully, and maximize their return on investment.

If you enjoy building relationships, solving problems, presenting software, and helping businesses grow, this role is for you.

Primary Responsibilities

1. Sales & Business Development

Serve as one of the primary sales representatives for Nurture Pro.

Responsibilities include:

Respond to inbound leads
Conduct discovery calls
Understand each prospect's business and sales process
Deliver personalized product demonstrations via Zoom
Explain the value of Nurture Pro and answer questions
Follow up with prospects throughout the sales process
Handle objections professionally
Close qualified opportunities
Maintain an organized CRM pipeline
Collaborate with marketing to improve messaging and sales materials
2. Client Onboarding

Ensure every new client launches successfully.

Responsibilities include:

Conduct onboarding kickoff meetings
Collect onboarding information and assets
Configure client accounts
Set up calendars, pipelines, automations, and integrations
Train clients on using the platform
Coordinate with internal team members
Keep onboarding projects moving on schedule
Ensure clients successfully launch and begin using Nurture Pro
3. Client Success & Account Management

Act as a trusted advisor to your assigned clients.

Responsibilities include:

Conduct recurring strategy calls
Review client KPIs and business performance
Recommend marketing improvements
Help clients improve lead conversion
Ensure clients are utilizing platform features
Share best practices and new product updates
Build strong long-term client relationships
4. Client Support

Deliver an exceptional customer experience.

Responsibilities include:

Respond to client questions in a timely manner
Troubleshoot platform issues
Record Loom videos when appropriate
Coordinate with technical support when needed
Escalate software bugs appropriately
Follow through until issues are resolved
Maintain excellent communication throughout the support process
5. Client Growth & Retention

Help clients continue growing with Nurture Pro.

Responsibilities include:

Identify opportunities for additional services
Present Premium features and AI products when appropriate
Reduce client churn
Conduct Quarterly Business Reviews
Request testimonials and Google Reviews
Generate referrals
Monitor client satisfaction and proactively address concerns
6. Internal Operations

Work closely with leadership to improve the company.

Responsibilities include:

Document processes and SOPs
Update internal knowledge base
Share client feedback with product and leadership
Assist in improving onboarding processes
Help develop training materials
Collaborate with sales, marketing, and operations
Key Performance Indicators (KPIs)

Success in this role will be measured by:

Sales
Discovery calls completed
Demo calls completed
Demo-to-close conversion rate
Monthly recurring revenue sold
Sales cycle length
Pipeline management
Customer Success
Client onboarding completion rate
Time to launch
Client satisfaction (CSAT)
Client retention
Platform adoption
Customer health score
Growth
Client retention rate
Churn rate
Upsell revenue
Referral generation
Testimonials collected
Google Reviews generated
Required Qualifications
3+ years in Customer Success, Account Management, Sales, or a related client-facing role
Experience presenting software over Zoom or in virtual meetings
Excellent written and verbal communication skills
Strong organization and project management abilities
Ability to manage multiple clients simultaneously
Comfortable learning new technology
Strong problem-solving skills
Professional, confident, and personable demeanor
Preferred Qualifications

Experience with any of the following is a plus:

GoHighLevel
HubSpot
Salesforce
CRM software
Marketing automation
Digital marketing agencies
Wedding or hospitality industry
SaaS software
Zapier or Make.com
AI tools such as ChatGPT or Claude
Software You'll Use
Nurture Pro (GoHighLevel)
Google Workspace
Gmail
Google Calendar
Google Drive
Slack
Zoom
ClickUp
Loom
ChatGPT
Claude
Fathom AI
Google Analytics
Stripe
Meta Business Suite
What We're Looking For

The ideal candidate is:

Passionate about helping clients succeed
Excellent at building relationships
Comfortable leading sales conversations
Organized and detail-oriented
Self-motivated and accountable
Tech-savvy and eager to learn
Positive, professional, and solution-oriented
Comfortable working in a fast-paced startup environment
Able to think strategically while executing daily tasks
A proactive communicator who follows through on commitments
Compensation

Employment Type

Full-Time (W-2 preferred)
Remote

Compensation

Competitive base salary (based on experience)
Performance bonuses
Sales commissions
Retention bonuses
Growth opportunities as the company scales
Reporting Structure

Reports To

Founder & CEO

Works Closely With

Sales
Marketing
Operations
Technical Support
Virtual Assistants
Career Growth

This role is designed for someone who wants to grow with Nurture Pro.

Potential career progression includes:

Senior Client Success & Growth Manager
Client Success Team Lead
Director of Client Success
Director of Sales
Head of Customer Experience
Chief Operating Officer
Why Join Nurture Pro?

At Nurture Pro, we're building more than software—we're building the leading growth platform for wedding and event venues. As an early team member, you'll have the opportunity to make a meaningful impact, shape the client experience, and grow alongside the company. We value ownership, innovation, continuous learning, and exceptional service, and we're looking for someone who is excited to help us create an outstanding experience for every client we serve.