Position Title: ServiceNow Architect – ITSM, ITAM, Risk and Compliance
Location:  Remote

Client – DXC Technology (ServiceNow)

Anticipated Start Date: 10/01/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months with possibilities for extension

Job Type: Contract: 40 hrs/week 

Main Skills

• 10+ years progressive experience as part of a professional services organization; or equivalent education/experience

Should be Active Certifications

• Current ServiceNow Certified Technical Architect (CTA) OR below 3 are required
• Certified System Administrator Certification (CSA)
• Certified Application Developer (CAD)
• Two (2) Certified Implementation Specialist (CIS)

Job Description:

The Principal Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.

Provide a variety of architectural knowledge across multiple workflows.

Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.

Translate goals to outcomes into a customer roadmap.

Translate business information and technical requirements into an architectural blueprint to achieve complex goals.

Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.

Manage technical governance, and a delivery operating model and governance.

Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

Support the sales effort by scoping and estimating the engagement and change orders.

Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• 10+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Current ServiceNow Certified Technical Architect (CTA) or the minimum certification requirements to qualify for CTA Program which include:
• Certified System Administrator Certification (CSA)
• Certified Application Developer (CAD)
• Two (2) Certified Implementation Specialist (CIS)
• Consulting experience
• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Industry domain expertise 
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• ServiceNow certifications in aligned workflow
• Ability to travel