Founding Executive – Head of Growth

Vision

At Surge Bench, our vision is to solve the decades of inefficiencies in contact centers — rigid BPOs, costly overhead, and inconsistent quality — through a smarter, more flexible business model powered by AI. We’re building an elastic, AI-native platform that delivers real ROI, speed, and control to enterprises — transforming customer operations from a cost center into a competitive advantage.

Who We Are

We are a team with deep expertise in the contact center industry — one of us built technology for some of the world’s largest contact centers at Apple, while the other served as Chief Customer Officer for a Fortune 100 utility, leading large-scale operations and digital transformation.

Now, in stealth with Surge Bench, we’re redefining the future of customer experience by creating an entirely new category — an elastic workforce model that removes the friction, waste, and rigidity of traditional outsourcing.

Role: Founding Executive – Head of Growth (Sales | BD | GTM)

We’re seeking an exceptional growth and business development leader to join as a founding executive — someone who can help us create and lead a new market category. You’ll build the commercial engine that transforms early traction into scalable, repeatable growth, working directly with the founders to shape strategy, narrative, and execution.

What You’ll Do

• Co-develop the GTM strategy, growth roadmap, and category narrative

• Lead enterprise sales, partnerships, and customer development

• Build scalable revenue systems — from pilots to multi-year enterprise contracts

• Collaborate with product, AI, and marketing teams to drive adoption and retention

• Represent Surge Bench with customers, partners, and investors

Who You Are

• A visionary deal-maker who blends strategy, storytelling, and execution

• Proven success in enterprise/B2B sales or partnerships, ideally in SaaS, AI, or CX

• Thrives in ambiguity — builds structure and momentum from zero

• Passionate about customer experience and operational innovation

• Integrity-driven, humble, and obsessed with meaningful impact

Stage: Pre-funding (early client traction)

Equity: Founding-level equity with significant upside — compensation to follow funding