Senior Technical Account Manager

Senior Technical Sales Specialist – Next Generation Sequencing (NGS) & Omics Services

Position Overview

Job Title: Senior Technical Sales Specialist – Next Generation Sequencing (NGS) & Omics Services

Location: Fremont, CA

Work Arrangement: Onsite / In-Office, Monday to Friday

Compensation: $120,000 – $150,000 base salary, plus commission

Experience Level: Senior-Level / Experienced Commercial Specialist

Citizenship Requirement: Must be legally authorized to work in the United States

Sponsorship: Visa sponsorship is not available

About the Opportunity

We are seeking a Senior Technical Sales Specialist to join a growing commercial team focused on Next Generation Sequencing, genomics, molecular biology, and advanced omics services.

This is a senior, office-based sales role designed for someone who can combine scientific credibility, commercial discipline, outbound sales execution, customer relationship development, and internal leadership. The ideal candidate will have a strong background in genomics, molecular biology, NGS workflows, or related life sciences fields, along with the ability to identify opportunities, qualify scientific needs, develop quotes, manage complex sales cycles, and close new business.

This role is highly customer-facing and requires someone who can confidently engage scientists, research teams, biotech organizations, academic labs, clinical research groups, and commercial life sciences customers. The successful candidate will understand both the technical application and the business value of sequencing and omics services.

This is a full-time onsite position based in Fremont, California, Monday through Friday. Candidates must live within reasonable commuting distance of Fremont, CA.

Key Responsibilities

Sales Development & New Business Growth

• Identify, prospect, qualify, and develop new sales opportunities across genomics, NGS, molecular biology, and omics service markets

• Conduct daily outbound prospecting to potential customers, including biotech companies, pharmaceutical organizations, academic researchers, clinical research groups, and life sciences accounts

• Build and manage a healthy pipeline of new business opportunities aligned to quarterly and annual sales goals

• Act as a hunter by proactively creating opportunities rather than relying only on inbound demand

• Prioritize high-value accounts, active opportunities, and strategic customer segments

• Pursue and close sales orders with urgency, persistence, and strong commercial discipline

• Develop account strategies to expand revenue within existing and prospective customer accounts

Technical Sales & Customer Consultation

• Engage customers to understand their scientific objectives, experimental designs, technical requirements, timelines, budgets, and business needs

• Translate customer research goals into appropriate sequencing, genomics, and omics service recommendations

• Support customers across a broad range of applications, including:

  • DNA sequencing

  • RNA sequencing

  • Single-cell RNA sequencing

  • Bulk DNA/RNA-seq

  • Long-read sequencing

  • Short-read sequencing

  • Spatial transcriptomics

  • Epigenetics

  • Proteomics

  • Histopathology

  • Custom omics services

• Provide technically credible guidance on service options, project scope, sample requirements, turnaround expectations, and workflow considerations

• Respond to technical inquiries and customer questions with accuracy, professionalism, and urgency

• Conduct customer presentations and technical discussions with scientists, lab leaders, procurement teams, and management stakeholders

Quote Development, Order Management & Sales Execution

• Prepare accurate and detailed quotations based on customer requirements and project scope

• Manage the full sales process from prospecting through qualification, quotation, follow-up, close, and post-sale handoff

• Match final quotes with incoming purchase orders and help ensure alignment between commercial commitments and customer expectations

• Maintain strong follow-up discipline throughout the sales cycle

• Coordinate with internal operations, laboratory, technical, and customer support teams as needed to ensure smooth project execution

• Provide customers with updates related to project submissions, status, and next steps when required

• Ensure all customer commitments are clearly communicated and properly documented

Account Management & Customer Relationship Development

• Build trusted relationships with customers by understanding their scientific needs, decision-making process, funding cycles, and future project plans

• Develop long-term account growth strategies for existing customers

• Identify cross-sell and upsell opportunities across sequencing and omics service offerings

• Monitor customer satisfaction and proactively address questions, concerns, or service issues

• Maintain regular communication with active and high-potential accounts

• Strengthen customer retention through responsiveness, scientific credibility, and commercial follow-through

CRM, Forecasting & Sales Operations

• Log all sales activities, customer interactions, opportunities, quotations, and follow-up actions in the CRM system

• Maintain accurate account-level and opportunity-level records

• Prepare and update weekly sales forecasts

• Track sales funnel progression, lead status, quote activity, close probability, and expected revenue timing

• Use CRM data to support pipeline reviews, sales planning, and leadership reporting

• Contribute to improved sales process discipline, forecasting accuracy, and commercial visibility

Leadership, Mentoring & Team Contribution

• Serve as a senior commercial resource within the sales team

• Mentor junior sales team members on prospecting, qualification, technical discovery, account planning, CRM discipline, and customer communication

• Share technical knowledge related to NGS, molecular biology, genomics workflows, and omics applications

• Help establish best practices for customer discovery, quotation development, pipeline management, and sales follow-up

• Support internal training on scientific applications, competitive positioning, and sales process execution

• Collaborate with leadership to identify commercial trends, customer needs, market opportunities, and process improvements

• Contribute to a high-performance sales culture focused on accountability, customer service, scientific quality, and revenue growth

Required Qualifications

• Bachelor’s degree or higher in Molecular Biology, Genomics, Biology, Biochemistry, Genetics, Biotechnology, Life Sciences, or a closely related scientific field

• Strong genomics, molecular biology, or life sciences background

• 5+ years of experience in technical sales, scientific sales, life sciences sales, genomics services sales, molecular biology sales, or a closely related customer-facing commercial role

• Proven ability to prospect, qualify, manage, and close sales opportunities

• Strong working knowledge of the sales funnel, pipeline management, and customer qualification process

• Demonstrated ability to understand customer scientific requirements and connect them to appropriate technical solutions

• Knowledge of Next Generation Sequencing methods and applications

• Strong understanding of one or more of the following:

  • DNA-Seq

  • RNA-Seq

  • Single-cell RNA-Seq

  • Bulk sequencing workflows

  • Short-read sequencing

  • Long-read sequencing

  • Omics research applications

• Excellent English verbal and written communication skills

• Ability to conduct professional presentations to customers, peers, technical teams, and management

• Strong organizational skills with the ability to manage multiple accounts, opportunities, quotes, and customer commitments

• High attention to detail and strong follow-through

• Ability to work with urgency in a fast-paced, customer-focused environment

• Strong work ethic, competitive mindset, and innate desire to win

• Experience using a CRM system to manage sales activities, pipeline, forecasting, and customer communication

• Ability to work onsite in Fremont, CA, Monday through Friday

• Must be legally authorized to work in the United States without sponsorship

Preferred Experience

• Hands-on laboratory experience in molecular biology, genomics, NGS, sample preparation, sequencing workflows, or related life sciences applications

• Prior experience selling NGS, genomics, omics, molecular biology, laboratory services, research services, or life sciences technical solutions

• Experience selling to biotech, pharmaceutical, academic, clinical research, or life sciences organizations

• Experience with Illumina sequencing platforms, PacBio long-read sequencing, or other sequencing technologies

• Familiarity with:

  • Spatial transcriptomics

  • Epigenetics

  • Proteomics

  • Histopathology

  • Custom sequencing services

  • Bioinformatics workflows

• Experience preparing complex scientific quotations or service proposals

• Experience managing strategic accounts or high-value customer relationships

• Experience mentoring junior sales professionals or supporting commercial team development

• Experience working in a CLIA, CAP, regulated laboratory, or quality-driven scientific services environment

• Ability to work cross-functionally with laboratory, operations, technical support, customer service, marketing, and leadership teams

Benefits

The organization offers a competitive compensation and benefits package, including:

• Base salary plus commission

• 401(k) with company match

• Medical insurance

• Dental insurance

• Vision insurance

• Flexible spending account

• Health savings account

• Life insurance

• Paid time off

• Monday to Friday lunch program

Work Environment

This is a full-time, onsite role based in Fremont, California. The position is office-based Monday through Friday.