Retention call centre agents/CSR

Job Title: Retention Call Center Agent

Location: Onsite – Augusta, GA 30907 

Pay rate: $17/hr

Work Schedule: Monday–Friday, any shift between 8:00 AM – 8:00 PM EST

Position Summary

We are seeking experienced Call Center Agents to join an on-site customer support team. This role focuses on customer retention and sales support while delivering a consistently high-quality customer experience over the phone. The ideal candidate has prior call center experience, strong communication skills, and a stable work history.

Key Responsibilities

• Promote and retain products and services through inbound and outbound customer interactions

• Deliver excellent customer service via phone with professionalism and empathy

• Handle customer retention, save, and service-related requests

• Negotiate and process service changes, cancellations, and retention offers

• Clearly explain applicable fees, adjustments, and service options

• Recommend products and services tailored to customer needs

• Demonstrate strong active listening and problem-solving skills

• Follow structured call flows and scripts to enhance the customer experience

• Maintain efficiency, accuracy, and professionalism during each interaction

Required Qualifications

• Prior experience in a call center environment is mandatory

• Experience in customer retention, sales, or call center operations

• Strong verbal communication and negotiation skills

• Ability to work flexible shifts between 8:00 AM – 8:00 PM EST (Monday–Friday)

• Willingness to work mandatory overtime (1–2 hours on Mondays)

• Ability to multitask in a fast-paced environment

• Stable employment history (short-term roles accepted only if contract or seasonal)

Preferred Qualifications

• 2+ years of call center experience

• Experience in retention, save desk, or sales-focused call center roles

• Strong customer service and conflict-resolution skills

Work Environment & What to Expect

• Fully onsite role in a professional call center setting

• Structured training and ongoing support

• Fast-paced, performance-driven environment

• Opportunity to build long-term call center and custome