Customer Support Specialist

Job Description: LTLINX is seeking a friendly, dependable Customer Support Specialist to join our growing team. This role focuses on providing excellent customer service and support to our clients by phone and in person, helping them navigate our software and resolving any issues they may encounter.
This position will also require local travel to support clients in person, so applicants must have reliable transportation and the ability to travel within the local area.
We are looking for someone with strong communication skills who enjoys helping people and can remain patient and professional in all customer interactions.

Key Responsibilities:
· Provide support to customers regarding software use and questions
· Assist clients with troubleshooting and basic technical issues
· Clearly explain features and solutions in an easy-to-understand way
· Document customer interactions and resolutions
· Follow up with customers to ensure issues are resolved
· Provide in-person support or training for local clients
· Work closely with the team to improve the overall customer experience

Qualifications:
· Previous customer support experience required
· Strong verbal communication and listening skills
· Comfortable working with computers and software systems
· Ability to remain calm and professional with customers
· Strong problem-solving skills and attention to detail
· Healthcare experience is a plus
· Must have a valid driver’s license, reliable personal vehicle, and ability to travel locally

What We Offer:
· Competitive pay
· Flexible schedule (if applicable)
· Opportunity to grow with a fast-growing healthcare software company
· Supportive and collaborative team environment