Customer Service Representative

We are seeking a Customer Service Representative to support patients and healthcare providers by managing inquiries, facilitating communication, and providing administrative assistance. The successful candidate will handle patient inquiries, maintain accurate and confidential patient records, and assist with appointment scheduling, billing questions, and insurance-related matters. The role requires strong communication skills, attention to detail, empathy, and a commitment to patient confidentiality. Responsibilities include supporting administrative processes, addressing patient concerns, coordinating with medical staff and administrative teams, and helping patients navigate hospital services. The candidate should be adaptable, organized, and capable of resolving issues professionally in a healthcare environment. The Customer Service Representative will contribute to a positive patient experience by ensuring timely communication and efficient administrative support.