Shared Services Manager

About the Role:

The Shared Services Manager oversees the Accounts Payable (AP) function, coordinates with the Accounts Receivable (AR) team, and actively participates in month-end close activities and account reconciliations. This role serves as a key liaison between Finance and IT, leading system improvement initiatives and supporting ERP integrations to drive efficiency across the organization.

Responsibilities:

Accounts Payable Oversight

?        Oversee day-to-day AP operations including invoice processing, coding, approval workflows, and payment runs (check, ACH, wire transfers).

?        Monitor AP aging and vendor balances; serve as escalation point for vendor disputes and payment discrepancies.

?        Ensure compliance with purchasing policies, internal controls, and company procedures.

?        Maintain vendor files and ensure accurate recordkeeping.

?        Support accrual accuracy during month-end and year-end close.

AR Coordination

?        Coordinate with the Accounts Receivable team to ensure alignment on cash flow, collections, and intercompany transactions.

?        Partner with AR on customer account management, dispute resolution, and cash application processes.

?        Monitor AR KPIs and provide support on escalated customer issues as needed.

Month-End Close & Account Reconciliation

?        Actively participate in the monthly close process, including preparation of journal entries and accruals.

?        Prepare reconciliations for revenues and key balance sheet accounts, ensuring accuracy and compliance with GAAP.

?        Prepare and issue monthly financial reports to management.

System Improvements & IT Collaboration

?        Partner with IT and cross-functional departments to identify and implement system improvements, automation opportunities, and ERP integrations.

?        Develop and maintain documentation for system processes and integration workflows.

Team Leadership & Process Improvement

?        Manage and mentor the AP team, providing performance feedback, coaching, and professional development support.

?        Develop, document, and maintain internal controls, SOPs, and accounting policies.

?        Drive continuous improvement initiatives to enhance efficiency and accuracy across shared services.

?        Support internal and external audit requests related to AP and shared services operations.

?        Assist with special projects and ad hoc reporting as required by management.

Required Skills:

?        Strong working knowledge of AP processes including 2-way and 3-way invoice matching, payment processing, and vendor management.

?        Experience with month-end close, journal entries, accruals, and balance sheet reconciliations.

?        Proven ability to collaborate with IT on system implementations and process improvement projects.

?        Proficiency in ERP systems (Sage, SAP, NetSuite, or similar).

?        Advanced Excel and database skills

?        Strong analytical, organizational, and problem-solving skills.

?        Excellent communication and interpersonal skills.

Preferred Skills:

?        Experience with AP automation tools and electronic payment platforms.

?        Familiarity with system integrations and ERP data migration projects.

?        Knowledge of internal controls.

?        Experience in a shared services or multi-entity/multi-site environment.

Minimum Qualifications:

?        Bachelor's degree in Accounting, Finance, or a related field.

?        5+ years of progressive accounting experience, with at least 1 year in a supervisory or managerial role.

Preferred Qualifications:

?        CPA license or actively pursuing CPA designation.

?        Experience in a manufacturing or multi-site environment.

?        7+ years of accounting operations experience.

Physical Requirements:

?        Must be able to sit and/or stand for long periods of time.