Customer Service Representative

Job description Responsibilities:
- Answer phone calls and direct them to the appropriate department or staff member
- Schedule appointments and manage the appointment calendar
- Collect and update patient information, including medical history and insurance details, as well as deductibles and high-dollar co-pays/coinsurances
- Verify insurance coverage and process insurance claims
- Maintain patient records and ensure confidentiality of sensitive information
- Coordinate referrals to other healthcare providers as needed
- Manage the front desk area, including keeping it clean and organized

Qualifications: 
- Previous experience as a medical receptionist or in a similar administrative role is required
- Knowledge of medical terminology, procedures, and insurance processes is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using computer systems, electronic health records (EHR), and phone systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Professional demeanor and customer service-oriented attitude

Benefits
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off