M365 Engineer

Job Description:

• Proactive in direct client communication and capable of managing customers effectively with an onsite presence.

• Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles

• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment

• Working Experience of different type of connectors available in exchange/ Microsoft 365

• Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory

• Good understanding of SSO with M365, including ADFS

• Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA

• Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,

• Address service availability issues within the organizational span of control

• Manage services using the supplier, and the client implemented ITIL processes and practices

• To adhere to quality standards, regulatory requirements and company policies

• To provide support for on-call escalations and doing incident & problem management

• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

• Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

• To participate or contribute to the business in the creation of proposals to drive Service improvement plans

• Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus

• Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus

Minimal job requirement

• Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment

• A Master’s degree and Microsoft Certification a plus

• Previous Microsoft 365 administration and troubleshooting experience is required

• Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)

• Ability to quickly learn, understand and explain technical information

• Ability and desire to take ownership of client issues through resolution

• Excellent time management skills

• Ability to work in a fast-paced environment