Customer Service Representative

We are seeking a reliable and customer-focused Customer Service Representative to assist customers, answer questions, resolve issues, and provide a positive experience across phone, email, and online channels.

Responsibilities

• Respond to customer inquiries professionally and promptly.

• Resolve customer questions, concerns, and complaints.

• Process requests, updates, and account information accurately.

• Maintain accurate customer records and documentation.

• Escalate complex issues when necessary.

• Follow company policies and service standards.

• Collaborate with internal teams to resolve customer needs.

• Maintain a professional and helpful attitude at all times.

Qualifications

• High school diploma or equivalent.

• Excellent verbal and written communication skills.

• Strong problem-solving and organizational abilities.

• Comfortable using computers, email, and customer service software.

• Ability to work independently in a remote environment.

• Previous customer service experience preferred.