Union Benefits Specialist

American Income Life is a leading provider serving working families across the United States and Canada. As the largest distribution system of Globe Life, American Income Division, AO is committed to delivering benefits tailored to meet the unique needs of its clients. Our company focuses on creating personalized solutions to support families and communities. With an extensive network and a strong passion for service, AO prides itself on building meaningful connections and providing exceptional value.

Role Description

This is a full-time remote role for a Union Benefit Specialist. The Union Benefit Specialist will connect with union members to explain their benefits, help them understand their coverage options, and guide them in making informed decisions. Responsibilities also include managing benefits enrollment, addressing member inquiries, and maintaining detailed records. This role requires strong communication and organizational skills to ensure continuous support and service excellence for union members.

Qualifications

• Strong communication and interpersonal skills to effectively interact with union members

• Excellent organizational and administrative skills for managing benefits enrollments and maintaining accurate records

• Problem-solving and critical thinking abilities for addressing inquiries and providing practical solutions

• Self-motivated with the ability to work independently in a remote setting

• Basic computer skills and familiarity with virtual communication tools

• Previous experience in customer service, insurance, or benefits management is an asset but not required

• High level of professionalism and ability to maintain confidentiality