CSM - AdTech/MarTech

Customer Success Manager – Marketing Analytics & Paid Media

Position Overview

Job Title: Customer Success Manager

Location: Remote, USA

Work Arrangement: Fully Remote

Compensation: Competitive base salary, based on experience

Experience Level: Intermediate / Experienced CSM

Citizenship Requirement: Must be legally authorized to work in the United States

Sponsorship: Visa sponsorship is not available

About the Opportunity

We are seeking a Customer Success Manager to support customers using marketing analytics, paid media measurement, experimentation, and media performance solutions.

This role is ideal for someone with a background in customer success, account management, performance marketing, marketing analytics, or agency-side client service. Strong candidates may come from performance marketing agencies, media agencies, AdTech, MarTech, or analytics-driven customer success environments.

The ideal candidate has experience speaking with clients weekly about media plans, campaign performance, marketing measurement, reporting, business outcomes, and client priorities. This person should be comfortable managing client relationships, reviewing data, coordinating onboarding, supporting customer adoption, and working cross-functionally with analytics, marketing science, product, and technical teams.

Key Responsibilities

Own and manage a portfolio of customer accounts across onboarding, adoption, retention, and growth

Lead regular client meetings to review media performance, priorities, challenges, and next steps

Support quarterly business reviews, planning sessions, client health reviews, and business outcome discussions

Help customers understand marketing measurement, paid media performance, experimentation results, and reporting insights

Partner with internal analytics, marketing science, product, and technical teams to resolve customer issues and support client goals

Coordinate onboarding, data requirements, enablement, timelines, and customer readiness

Monitor client data health and escalate data, reporting, or platform issues as needed

Manage customer projects, timelines, deliverables, status updates, and follow-up actions

Identify risks, adoption gaps, expansion opportunities, and areas for improved customer value

Maintain accurate CRM records, customer notes, account status, and renewal or expansion opportunities

Prepare client-facing presentations, reports, business reviews, and internal account updates

Required Qualifications

3–5+ years of experience in Customer Success, Account Management, Client Services, Project Management, or a related client-facing role

Experience working with clients in paid media, digital marketing, performance marketing, marketing analytics, AdTech, MarTech, or media measurement

Background supporting weekly client conversations around media plans, campaign results, reporting, performance, or business outcomes

Strong client communication, presentation, and relationship management skills

Ability to review data, identify trends, ask strong questions, and translate insights into clear client recommendations

Experience managing multiple customer accounts, priorities, timelines, and deliverables

Strong written and verbal communication skills

Experience using Excel, Google Sheets, PowerPoint, Google Slides, CRM systems, or analytics dashboards

Highly organized, proactive, accountable, and comfortable working in a fast-paced remote environment

BA/BS degree or equivalent professional experience

Preferred Experience

Experience working in a performance marketing agency, media agency, AdTech company, MarTech company, or marketing analytics platform

Hands-on experience with paid media platforms or ad campaign management

Experience with Marketing Mix Modeling, Multi-Touch Attribution, media experimentation, forecasting, or campaign measurement

Experience with tools such as Salesforce, Tableau, Google Analytics, Excel, Google Sheets, or client reporting dashboards

Experience managing enterprise, mid-market, or high-value customer accounts

Experience supporting onboarding, enablement, product adoption, renewals, upsell, or cross-sell

Experience working with cross-functional teams across analytics, product, technical support, marketing science, and sales

Additional Beneficial Experience

Experience managing customer scorecards, customer health metrics, business outcome reporting, or executive-facing account updates

Experience supporting CPG, retail, financial services, eCommerce, or consumer brand accounts

Experience with Ad Platform APIs, data integrations, marketing data pipelines, or data quality workflows

Strong curiosity around marketing performance, customer behavior, media efficiency, and measurement strategy

What Success Looks Like

Success in this role means becoming a trusted advisor to customers and helping them get measurable value from marketing analytics and paid media insights.

Strong performers will:

Build strong relationships with client stakeholders

Lead clear, useful, and data-informed client conversations

Keep customer onboarding and deliverables on track

Identify account risks early and resolve issues proactively

Translate complex marketing data into practical business recommendations

Partner effectively with internal analytics, product, and technical teams

Improve customer satisfaction, adoption, retention, and expansion opportunities

Benefits

The organization offers a competitive compensation and benefits package, which may include:

Competitive base salary

Performance-based incentive opportunity

Health benefits

Paid time off

Remote work flexibility

Professional development opportunities

Work Environment

This is a fully remote role open to candidates based in the United States.

Candidates should be comfortable working with distributed teams, managing multiple client accounts, leading virtual meetings, and communicating regularly with customers and internal stakeholders.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, age, or any other protected characteristic.

We value diverse perspectives and are committed to creating an inclusive, respectful, and collaborative workplace.