Customer Onboarding Coordinator

We are looking for a detail-oriented and customer-focused Customer Onboarding Coordinator. This role helps new customers transition smoothly from sign-up to successful use of our products or services.

Responsibilities

• Manage the onboarding process for new customers.
• Schedule and lead onboarding calls and meetings.
• Communicate with customers via email, phone, and video.
• Gather and organize necessary customer information and documents.
• Track onboarding progress and follow up on any outstanding items.
• Update customer records and internal systems.
• Work with sales, support, and other internal teams.
• Answer basic customer questions and resolve onboarding issues.
• Keep accurate documentation and onboarding records.
• Identify potential delays and inform the appropriate team.

Requirements

• Must be legally allowed to work in the United States or Canada.
• Must live in the United States or Canada.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Able to work independently in a remote environment.
• Proficient in email, spreadsheets, video conferencing, and CRM/software platforms.
• Ability to manage multiple customers and deadlines.
• Previous experience in customer service, onboarding, administration, or coordination is preferred.

What We Offer

• 100% remote work opportunity.
• Flexible remote working environment.
• Training and onboarding support.
• Paid time off and benefits (if applicable).
• Opportunities for professional development.
• Collaborative remote team atmosphere.

Work Authorization Requirement: This position is open only to applicants who are currently authorized to work in the United States or Canada. We may verify employment eligibility during the hiring process.