Front Desk Agent

Guest Relations: Greet guests, manage check-ins/check-outs, and handle room assignments with a friendly demeanor.

Communication: Answer multi-line phones, respond to emails, and relay messages to various departments.

Problem Solving: Address guest inquiries, concerns, or complaints promptly and escalate issues when necessary.

Financial Accuracy: Process payments, verify credit cards, and maintain an accurate cash drawer.

Administrative Support: Maintain guest records, manage reservations