Genesys Cloud Architect

Raj Yadav

Tech3pillars technologies LLC · Manager

Active within past 24 hours

Job description

Location: Hartford, CT(Onsite)

Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.

Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.

Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.

Key Skills:

Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.

Rajmurat Yadav

E:[email protected]

https://www.linkedin.com/in/raj-yadav-1bb721223/

More information

Job skills

Genesys Cloud Platform

Cloud Architecture

Integration Strategies

Telephony Systems

API Development

Data Analytics

Security Compliance

Company overview

Tech3pillars technologies LLC

IT Staffing & IT Consulting

For over 8 years, T3Pillars Technologies has been at the forefront of the digital transformation wave in the US market. What started as a focused IT staffing agency in the DC corridor has evolved into a comprehensive consulting firm specializing in enterprise Salesforce implementations, CRM/ERP integrations, custom application development, and managed support. Headquartered at 11974 Grey Wing Ct, Reston, VA, we are strategically positioned in the heart of the DC technology corridor — one of the most competitive technology markets in the country. This location has shaped our culture: we operate with the precision and accountability demanded by the government contractors, healthcare systems, and financial institutions that form our client base. Today, T3Pillars serves clients nationwide, bringing world-class talent and technical architecture to industries that demand reliability, compliance, and measurable outcomes. Our 50+ certified consultants have collectively delivered over 200 projects — on time, on budget, and to lasting effect.