Senior Business Analyst

As a Salesforce Senior Business Analyst, you will be a consultant, advisor, and Salesforce subject matter expert for PARQA’s customers. You’ll lead discovery sessions, gather and document requirements, and translate business needs into Salesforce solutions. This role requires deep familiarity with the Salesforce platform, especially Sales Cloud, Service Cloud, and industry-specific apps like Assist, Bullhorn Recruitment Cloud, and other Salesforce-native ATS platforms.

Location: United States

About Us:

PARQA is a rapidly growing consulting firm that specializes in delivering tailored Salesforce solutions to clients in the staffing and recruiting industry. Our mission is to empower staffing firms and talent acquisition teams with scalable, efficient, and industry-specific Salesforce solutions that drive business growth and operational excellence.

What We Offer:

Competitive salary and performance incentives

Flexible remote work options

Professional development and certification support

Opportunity to work with a growing portfolio of industry-leading clients

Collaborative and supportive team culture

Key Responsibilities

Serve as the Functional Lead on Salesforce projects, overseeing functional design and configuration of customer use cases

Be a trusted advisor to clients on how Salesforce can improve staffing & recruiting workflows such as candidate sourcing, client management, job order processing, and placement tracking.

Lead change management efforts and create end user enablement programs that will drive platform adoption

Lead client discovery sessions to understand current-state processes, business objectives, and pain points.

Analyze and document functional and technical requirements for Salesforce solutions tailored to the staffing and recruiting industry.

Design solutions on the Salesforce platform to meet customer requirements.

Create user stories, process flows, and wireframes to communicate requirements clearly to delivery teams.

Collaborate with Salesforce Architects, Admins, Business Analysts and Developers to ensure solutions meet business needs and are technically feasible.

Lead system configuration and testing efforts, including test case development and user acceptance testing (UAT).

Provide ongoing support and best practice recommendations post-implementation.

Identify opportunities for Salesforce automation and optimization based on client operations and goals.

What do I need?

5+ years of experience in Salesforce implementations, ideally in a consulting environment.

Strong understanding of Salesforce Sales Cloud and/or Salesforce ATS products

Exceptional communication and stakeholder management skills.

Ability to document and translate business requirements into technical specs and user stories.

Familiarity of Agile delivery methodologies

Proficiency in tools like Asana or Jira, Lucidchart, and Salesforce reporting/dashboards.

Understanding of data migration and change management best practices.

Salesforce Administrator or Business Analyst certification.

Demonstrated experience working with clients in the staffing or recruiting industry preferred.

Familiarity with applicant tracking systems (ATS), recruiting KPIs, and staffing workflows preferred

Experience working with staffing-specific Salesforce apps (e.g., Bullhorn Recruitment Cloud, Assist, Seven20, TargetRecruit, etc) preferred