ServiceNow Developer

Responsibilities
Design and develop ServiceNow applications, custom modules, configurations, and workflows.
Manage and maintain the ServiceNow platform to ensure performance, availability, and stability.
Configure and support Service Catalog items, catalog workflows, approval workflows, and request fulfillment processes.
Manage users, groups, roles, permissions, and access requests within ServiceNow.
Collaborate with cross-functional teams to gather requirements and develop solutions that meet business needs.
Troubleshoot ServiceNow issues reported by internal users and customers.
Reproduce customer environments and reported issues in test or lower environments.
Perform testing, root-cause analysis, defect resolution, and validation.
Manage and address electronic support tickets efficiently.
Work with sales, customer success, technical teams, and customers to resolve reported problems.
Support production incidents, platform issues, integrations, scheduled jobs, and workflow failures.
Troubleshoot and configure related software and hardware when needed.
Mentor junior developers and administrators.
Maintain technical documentation, support procedures, and solution details.
Stay current with ServiceNow releases, platform updates, best practices, and industry trends.
Support CMDB-related activities, configuration item management, and data-quality improvements.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in ServiceNow development and administration.
Strong hands-on experience with the ServiceNow platform.
Experience with Service Catalog, catalog items, record producers, catalog workflows, and approval workflows.
Experience with user administration, group and role management, ACLs, and access requests.
Strong understanding of ServiceNow modules such as:
ITSM
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Experience developing and configuring:
Flow Designer
Business Rules
Client Scripts
UI Policies
UI Actions
Script Includes
Notifications and assignment rules
Experience troubleshooting production issues and supporting internal or external users.
Ability to reproduce customer issues and execute testing in lower environments.
Strong written and verbal communication skills.
Customer-service-oriented mindset.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work onsite in Millcreek, Utah, five days per week.
Preferred Qualifications
ServiceNow Certified System Administrator certification.
ServiceNow Certified Application Developer certification.
Experience with CMDB, CSDM, Discovery, or Service Mapping.
Experience with Automated Test Framework.
Experience with REST or SOAP integrations.
Experience supporting ServiceNow upgrades, releases, patches, and instance maintenance.
Experience mentoring junior developers or administrators.