Receptionist

Veterinary Receptionist

Tandem Veterinary Care – Somerville, MA

About Tandem Veterinary Care

Tandem Veterinary Care provides modern, compassionate veterinary care in a clean, calm, and welcoming environment. Our Somerville clinic offers primary and urgent veterinary services, including wellness visits, vaccinations, diagnostics, same-day appointments, surgery, and dental care.

We are looking for a friendly and organized Veterinary Receptionist to serve as the first point of contact for pet owners and help create a positive experience from the moment they contact or enter the clinic.

About the Role

As a Veterinary Receptionist, you will support the daily operations of the clinic by welcoming clients, scheduling appointments, answering questions, processing payments, and communicating important information between pet owners and the medical team.

The ideal candidate is compassionate, dependable, comfortable working in a fast-paced environment, and able to remain calm when assisting clients with sick or injured pets.

Responsibilities

• Welcome clients and their pets in a friendly, professional, and compassionate manner.
• Answer incoming phone calls, emails, and client questions promptly.
• Schedule wellness, sick, urgent-care, follow-up, surgical, and dental appointments.
• Collect and confirm client information, pet information, medical records, and appointment details.
• Check clients in and out while keeping the reception and waiting areas organized.
• Process payments and explain estimates, pricing, payment options, and clinic policies clearly.
• Communicate appointment updates and client concerns to veterinarians and veterinary support staff.
• Help determine whether a client needs a routine appointment, same-day visit, or referral to an emergency hospital by following clinic procedures.
• Send appointment confirmations, reminders, follow-up communications, and medical-record requests.
• Assist clients with prescription refill requests, pet-insurance documentation, and travel-certificate questions.
• Maintain accurate and confidential client and patient records.
• Support the veterinary team with administrative duties and daily clinic operations.
• Handle emotionally sensitive situations, including urgent visits and end-of-life appointments, with patience and empathy.
• Help maintain Tandem’s clean, welcoming, and organized clinic environment.

Qualifications

• Previous experience in reception, customer service, hospitality, healthcare, or an administrative role.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and time-management abilities.
• Comfortable answering phones, managing schedules, processing payments, and using computer-based systems.
• Ability to manage several responsibilities while maintaining a positive and professional attitude.
• Compassion for animals and an understanding of the emotional connection people have with their pets.
• Ability to communicate calmly with clients during stressful or emotional situations.
• Dependable, punctual, and able to work effectively as part of a team.

Preferred Qualifications

• Previous experience in a veterinary clinic, animal hospital, medical office, or pet-care environment.
• Familiarity with veterinary scheduling or practice-management software.
• Experience working with medical records, insurance documents, invoices, or appointment estimates.
• Knowledge of basic veterinary terminology is helpful but not required.

Schedule

This position may require availability during clinic hours, including some evenings and Saturdays. The Somerville clinic is open Monday through Saturday, with extended hours on Tuesdays and Thursdays.

What We’re Looking For

We’re looking for someone who is warm, attentive, and genuinely enjoys helping both people and animals. You should be able to provide excellent customer service while supporting an efficient clinical team and making every client feel heard, informed, and cared for.