Business Systems Analyst

Raj Yadav

Tech3pillars technologies LLC · Manager

Hiring for: Confidential client

Job description

We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots — ideally with State Government and Healthcare domain experience.

Key Responsibilities:
- Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions
- Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria
- Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces)
- Support design/dev/implementation phases; lead UAT and business validation
- Serve as primary client-facing point of contact; run workshops and status reviews

Required:
- Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs
- Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions
- API/middleware integration requirements experience
- UAT leadership experience; Agile/Scrum/Waterfall exposure
- Super communication skills

Preferred:
- CCaaS/omnichannel platform experience
- Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar
- State government or healthcare domain experience
- CBAP/PMI-PBA/Agile BA certifications
- Global delivery with direct client engagement

Raj Yadav

[email protected]

More information

Job skills

contact center

CRM

telephony

AI-driven

UAT leadership

- CCaaS

Client company information

The client company is confidential. Details will be shared after mutual interest is confirmed.

Company overview

Tech3pillars technologies LLC

IT Staffing & IT Consulting

For over 8 years, T3Pillars Technologies has been at the forefront of the digital transformation wave in the US market. What started as a focused IT staffing agency in the DC corridor has evolved into a comprehensive consulting firm specializing in enterprise Salesforce implementations, CRM/ERP integrations, custom application development, and managed support. Headquartered at 11974 Grey Wing Ct, Reston, VA, we are strategically positioned in the heart of the DC technology corridor — one of the most competitive technology markets in the country. This location has shaped our culture: we operate with the precision and accountability demanded by the government contractors, healthcare systems, and financial institutions that form our client base. Today, T3Pillars serves clients nationwide, bringing world-class talent and technical architecture to industries that demand reliability, compliance, and measurable outcomes. Our 50+ certified consultants have collectively delivered over 200 projects — on time, on budget, and to lasting effect.