Medical Professional Ad Sales

Customer Success Representative

Location Requirement: Must reside in Georgia (Preferred counties of Morgan, Greene, Putnam. Baldwin, or Clark)

Position Type: Part-Time (Flexible Based on Experience)

Company: Ah-Ha Solutions

Position Overview

Ah-Ha Solutions is seeking a highly motivated Customer Success representative based in Georgia to support healthcare innovation, physician outreach, strategic partnerships, and customer relationship management initiatives.

This role combines inside sales, customer support, business development, and field relationship coordination. The ideal candidate is professional, organized, personable, and comfortable interacting with physicians, healthcare administrators, medical practices, sponsors, and healthcare technology companies.

The position will support ongoing healthcare innovation projects, community partnerships, advertising initiatives, rural healthcare programs, and customer relationship management activities throughout Georgia.

Key Responsibilities

Business Development

• Conduct outbound calls and email outreach to healthcare practices and organizations

• Schedule meetings and follow-up calls for leadership team

• Assist with lead generation and pipeline management

• Support sponsorship and advertising outreach efforts

• Track prospect activity within CRM systems

• Help coordinate conference and networking follow-up

• Assist with account development and customer retention initiatives

Customer Support & Relationship Management

• Serve as a point of contact for customer questions and follow-up needs

• Help coordinate customer onboarding and implementation activities

• Maintain communication with physician offices and healthcare organizations

• Support customer satisfaction and relationship-building efforts

• Coordinate project timelines and customer deliverables

• Assist with issue resolution and customer communication

Field & Community Support

• Attend meetings, conferences, community events, and healthcare activities within Georgia as needed

• Support physician relationship development and customer engagement

• Assist with presentation setup, educational events, and outreach activities

• Coordinate logistics for customer meetings and strategic initiatives

• Help maintain professional relationships with community healthcare stakeholders

Administrative & Operational Support

• Maintain organized tracking spreadsheets and CRM records

• Assist with proposal preparation and presentation coordination

• Support scheduling and calendar management

• Help coordinate marketing materials and customer communications

• Assist with reporting and activity tracking

Qualifications

Preferred Experience

• Inside sales experience

• Customer service or customer success experience

• Healthcare, pharmaceutical, medical device, or physician office experience preferred

• Experience with CRM platforms and Microsoft Office

• Comfortable with phone outreach and relationship-building

Skills & Characteristics

• Excellent communication skills

• Strong organizational abilities

• Professional phone presence

• Self-motivated and dependable

• Ability to multitask and manage follow-up activities

• Comfortable interacting with healthcare professionals

• Positive and solution-oriented attitude

• Willingness to travel within Georgia periodically

Education Requirements

• Bachelor’s degree preferred but not required

• Relevant healthcare, sales, customer service, or business experience considered

Compensation

• Competitive base compensation

• Potential bonus or commission opportunities

• Flexible structure depending on experience and responsibilities

Ideal Candidate Backgrounds

This role may be a strong fit for individuals with backgrounds in:

• Healthcare sales support

• Physician liaison roles

• Medical office management

• Customer success

• Healthcare recruiting

• Pharmaceutical support

• Community outreach

• Medical marketing

• Healthcare administration

Why Join Us

This is an opportunity to work closely with healthcare innovation leaders, rural healthcare initiatives, physician partnerships, and emerging medical technology programs focused on improving patient care and community health throughout Georgia.