Customer Retention Associate

Job Title: Customer Retention Associate 

Shift: Any shift between 8 AM – 8 PM EST (Mon–Fri)

Pay: $17/Hour

Interview Type: Face-to-face

JOB OVERVIEW

We are urgently seeking experienced Customer Retention Associates for an onsite role in Augusta, GA. The ideal candidate will have a strong background in call center operations with proven experience in customer retention, customer service, or sales. This role requires individuals who can effectively engage with customers, address concerns, and retain business through solution-oriented communication.

Candidates should demonstrate stability in their work history. Profiles with multiple short-term roles will not be considered unless the experience was contract-based or seasonal.

MUST HAVE SKILLS

• Prior call center experience is mandatory

• Experience in customer retention, customer service, or sales

• Ability to handle inbound and outbound calls efficiently

• Comfortable working any shift between 8:00 AM – 8:00 PM EST

• Strong active listening, problem-solving, and communication skills

• Ability to follow structured call flows and scripts

• Experience handling customer objections and negotiating retention or service requests

• Strong customer engagement and interpersonal skills

KEY RESPONSIBILITIES

• Handle inbound and outbound customer calls with a focus on retention and service excellence

• Promote and retain products and services by understanding customer needs

• Manage service and save requests in a professional and timely manner

• Address customer concerns with patience, empathy, and effective communication

• Clearly explain billing adjustments, service changes, and applicable fees

• Recommend appropriate products or service solutions based on customer requirements

• Demonstrate strong objection handling and negotiation skills to retain customers

• Follow structured call flows and internal guidelines to ensure a consistent customer experience

QUALIFICATIONS

• Previous experience in a call center, customer service, retention, or sales role

• Strong verbal and written communication skills

• Proven ability to handle customer objections and resolve issues effectively

• Ability to multitask and manage time efficiently in a fast-paced environment

• Comfortable working in a structured, performance-driven environment