Customer Service Representative

Join OnStak Inc as a vital member of our customer service team, where you will play a key role in ensuring customer satisfaction and facilitating seamless communication between our clients and the company.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.

• Assist customers with product information, order status, and account management.

• Resolve customer complaints and issues with professionalism and empathy.

• Maintain accurate records of customer interactions and feedback.

• Collaborate with other departments to enhance customer experience and resolve complex issues.

Requirements

• High school diploma or equivalent; further education is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using computers and customer service software.

• Able to work in a fast-paced environment and handle multiple tasks simultaneously.

Nice to have

• Previous experience in a customer service role.

• Familiarity with CRM systems and practices.

• Ability to speak additional languages is an advantage.