Digital Product Manager

Overview:

• Support the development and execution of digital experiences for the Global Lounge Collection ecosystem, including websites and mobile experiences.

• Collaborate with Product, Engineering, Design, Analytics, and Operations to enhance Card Member experiences.

• Translate product strategy into clear requirements and drive execution across multiple initiatives.

• Ideal candidates possess product management expertise and a passion for travel and hospitality.

• Experience in building internal tools, especially content management systems, is preferred.

• Demonstrate technical fluency with APIs and analytics tools for effective collaboration.

• Strong organizational and communication skills are essential for managing agile ceremonies and documentation.

• Deep user empathy is crucial for understanding the needs of colleagues and Card Members.

• Role can be virtual or hybrid, preferably based in NY.

Key Responsibilities:

• Support the delivery and execution of the roadmap for Lounge Services.

• Translate business requirements into user stories, acceptance criteria, and documentation.

• Collaborate with engineering, content, and design teams for feature development and testing.

• Maintain and groom product backlogs for clarity, prioritization, and efficiency.

• Track feature progress, identify risks or dependencies, and escalate as needed.

• Define KPIs and success metrics for new features and enhancements.

• Analyze performance data and customer feedback to identify iteration opportunities.

• Coordinate cross-functional communication to align stakeholders on timelines and expectations.

Skills & Qualifications:

• Foundational experience in Product Management or a related role.

• Familiarity with Agile methodologies and software development lifecycles.

• Strong written communication skills for drafting structured requirements.

• Analytical mindset to interpret data and derive actionable insights.

• Strong organizational skills to manage multiple concurrent workstreams.

• Effective collaborator comfortable working across business and technical teams.

• Basic technical fluency in APIs, mobile/web development, and analytics tools.

Preferred Qualifications:

• Experience supporting digital products, internal tools, and backend services.

• Exposure to enterprise-level content management systems.

• Experience in large, matrixed organizations with complex regulatory requirements.

Education & Experience:

2–5 years of experience in Digital Product Management or a related field.