Customer Solutions Engineer

Customer Solutions Engineer

$110K–$180K + 0.01%–0.10% Equity | Full-Time | Remote / Hybrid

We are hiring Customer Solutions Engineers to become product experts and own the technical customer journey—from sales discovery and SaaS demos through implementation, onboarding, troubleshooting, and customer success.

What You’ll Do

• Lead technical discovery, product demos, and pre-sales conversations with B2B customers.
• Own customer implementation and onboarding from sales handoff through launch.
• Configure and integrate our product to meet customer requirements.
• Troubleshoot technical issues and work closely with Product & Engineering to resolve blockers.
• Manage multiple customer implementations simultaneously, including timelines, milestones, risks, and dependencies.
• Build strong customer relationships, identify adoption/churn risks, and uncover expansion opportunities.
• Create implementation documentation, FAQs, training materials, demos, and scalable onboarding processes.
• Help build automation, tooling, and processes that enable onboarding hundreds of customers efficiently.
• Translate customer feedback into actionable product and engineering requirements.

What We’re Looking For

Required

• 3–7 years of experience in a customer-facing technical, implementation, solutions, or operations role.
• Experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Account Management, Integrations, ERP Integrations, or Business Operations.
• 1+ year at a VC-backed startup or elite company; early-stage startup experience is strongly preferred.
• Bachelor’s degree from a reputable U.S. or Canadian university.
• Strong project management, organization, and communication skills.
• Ability to debug and troubleshoot methodically and quickly learn complex technical concepts.
• Comfortable managing 30+ implementations/projects simultaneously.
• Confident communicating with customers and navigating complex or high-pressure situations.
• Genuine interest in working at an early-stage, high-growth startup.

Strong Pluses

• Experience running SaaS product demos or supporting technical sales.
• Recent experience implementing B2B SaaS products.
• SQL and/or JSON proficiency.
• Construction technology or ERP/accounting experience.
• Technical degree, especially Computer Science.
• Experience building scalable customer onboarding processes, documentation, or automation.

Why Us?

You’ll work directly with the co-founder/CEO, collaborate closely with Engineering and Product, and have significant ownership over how we scale our customer experience. This is a high-impact role for someone who enjoys being a technical generalist, customer advocate, project manager, and problem solver.

Location & Work Model

Remote opportunities available, with eligibility dependent on location. Candidates within approximately 2 hours of San Francisco/San Jose may be expected to relocate rather than work remotely.

Hybrid/on-site opportunities are available in New York, San Francisco, South Bay Area, Los Angeles, Boston, Seattle, Texas, Chicago, Washington DC, Denver, Florida, Minnesota, and Sacramento.

Compensation & Visa

• Salary: $110K–$180K
• Equity: 0.01%–0.10%
• Visa: H-1B, TN and other sponsorship/transfer options available for qualified candidates.