IT Help Desk Technician

Position: Remote Help Desk Specialist
Location: Work from Home
Schedule: Flexible Hours

Job Summary:
We are seeking a reliable and customer-focused Help Desk Specialist to provide remote technical support to employees and customers. You’ll assist with troubleshooting, account access, software issues, and basic computer problems through chat, email, or phone.

Responsibilities:

• Respond to technical support requests promptly.
• Troubleshoot computer, software, and connectivity issues.
• Assist users with account and password-related problems.
• Document and track support requests.
• Escalate complex technical issues when necessary.
• Provide clear, professional customer service.

Requirements:

• Basic computer and internet skills.
• Good communication and problem-solving abilities.
• Ability to work independently from home.
• Previous IT experience is helpful but not required.
• Training is provided.

Pay: Competitive hourly pay
Benefits: Remote work, flexible scheduling, and paid training.