Director of Administration

About the role

Employer Benefits Advantage helps employers implement and administer employee benefits programs. We’re looking for a Director of Administration to own the internal processes that keep our business running as we grow.

You’ll make sure agreements are executed and easy to find, billing discrepancies are resolved, and deadlines have clear owners. You’ll work closely with our Managing Partner, CFO, and Director of Client Operations to keep internal records, billing, and client handoffs aligned. This is a hands-on leadership role for someone who enjoys building better processes and seeing the work through.

What you’ll do

• Own day-to-day administration. Maintain internal procedures, calendars, and task tracking. Make sure responsibilities are clear and follow up on outstanding items.

• Manage agreements and business records. Track signatures, renewals, and required documentation. Maintain organized files and control access to confidential information.

• Coordinate billing with Finance. Verify billing inputs, track invoices and payments, research discrepancies, and follow up with internal teams and vendors.

• Support client onboarding behind the scenes. Partner with Client Operations to confirm that agreements, billing setup, and administrative requirements are complete before launch.

• Track compliance deliverables. Coordinate documents and deadlines with leadership and third-party administrators. Escalate missing items and keep a record of completed work.

• Improve workflows and reporting. Use our operating system to track approvals, reduce manual follow-up, and give leadership visibility into deadlines, bottlenecks, and open issues.

• Coordinate internal staff administration. Support new-hire paperwork, system access, and administrative onboarding.

What you’ll bring

• Three or more years of experience in business administration, operations, office management, or a related field, including responsibility for leading a team or owning cross-functional processes.

• Experience managing agreements, records, billing workflows, or vendor relationships.

• Strong attention to detail and the ability to manage competing deadlines and close out open items.

• Clear written and verbal communication skills and sound judgment when handling confidential information.

• Proficiency with spreadsheets, shared document systems, and CRM or workflow platforms.

Experience in employee benefits, insurance, healthcare, or another regulated industry is preferred. Familiarity with Zoho, payroll systems, or third-party administrators is a plus.