CRM BA - Business Analyst – Next Gen CRM Transformation

Writeup skills

• Veeva CRM / Salesforce Life Sciences Cloud (preferred)

• Salesforce Platform

• CRM Migration & Transformation Programs

• Agile / Scrum Methodology

• Jira, Azure DevOps, Confluence

• Data Integration & API Concepts

• Commercial, Medical, and Market Access Business Processes

• Reporting & Analytics Platforms (Power BI, Tableau)

Primary Skills (Must Have)

• 8+ years of Business Analysis experience in large enterprise programs.

• Experience working on CRM implementation or CRM transformation projects.

• Strong expertise in requirement gathering, process mapping, and documentation.

• Experience preparing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Acceptance Criteria.

• Experience facilitating workshops with business stakeholders and technical teams.

• Knowledge of Agile delivery methodologies.

Secondary Skills (Good to Have)

• Veeva CRM implementation experience.

• Salesforce Administrator or Business Analyst certification.

• Experience with Salesforce Life Sciences Cloud.

• Knowledge of Pharmaceutical Sales, Medical, and Market Access functions.

• Experience with Data Migration and Master Data Management (MDM).

• Power BI or Tableau reporting experience.

• Experience working in GxP-regulated environments.

• Change Management and Training experience.

• SAFe Agile certification.

• Exposure to AI-enabled CRM capabilities, Next Best Action, and Customer 360 initiatives.

Soft Skills and Other Skills

• Communication Skills:

• Communicate effectively with internal and customer stakeholders.

• Communication approach: verbal, emails, and instant messages.

• Interpersonal Skills:

• Strong interpersonal skills to build and maintain productive relationships with team members.

• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.

• Problem-Solving and Analytical Thinking:

• Capability to troubleshoot and resolve issues efficiently.

• Analytical mindset.