IT Help Desk Specialist

About This Role

We are looking for an IT Help Desk Specialist to join our remote team. In this role, you will provide technical support to our users and help resolve their issues efficiently.

What You'll Do

• Troubleshoot various technical problems related to hardware and software.

• Provide assistance via help desk software and remote support tools.

• Configure and maintain network settings to ensure smooth operations.

• Assist customers with inquiries and guide them through technical solutions.

• Manage user accounts and permissions in Active Directory.

• Install and set up hardware as needed.

What We're Looking For

• High school diploma or equivalent.

• Proven experience in technical support or help desk roles.

• Strong troubleshooting skills and knowledge of help desk software.

• Familiarity with network configuration and hardware installation.

• Excellent customer service skills and the ability to communicate effectively.

• Experience with remote assistance tools is a plus.

Benefits & Compensation

• Competitive salary ranging from $45,000 to $58,000 per year.

• Comprehensive benefits package including health, dental, and vision insurance.

• Flexible work schedule with the option to work remotely.

• Opportunities for professional development and growth.