Business Analyst

We are seeking a highly analytical Business Process & Quality Analyst to help strengthen the foundation of operational excellence across our growing Customer Success organization. This role is ideal for someone who thrives in a fast-paced, high-growth environment, embraces ambiguity and is eager to improve quality, consistency, and efficiency across client delivery and internal operations. The Business Process & Quality Analyst serves as the bridge between client-facing and technical teams, translating business requirements into accurate solution designs, configuring the EvolveNXT platform, and validating performance across complex workflows and data integrations. Success in this position requires a balance of analytical rigor, technical proficiency, and process discipline, with the ability to identify root causes, analyze large data sets, and proactively prevent issues before they impact clients. The ideal candidate demonstrates exceptional attention to detail, curiosity for how systems work, and a deep commitment to operational excellence that enables both EvolveNXT and our customers to succeed