Remote Customer Service Representative

Evox Therapeutics Ltd. is seeking a reliable and service-oriented Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, communicating clearly, and finding practical solutions to customer questions and concerns.

The successful candidate will serve as a point of contact for customers, provide accurate information, assist with requests, and ensure that each interaction is handled professionally and efficiently.

Key Responsibilities

• Respond to customer questions and service requests through approved communication channels.

• Provide clear and helpful information regarding products, services, procedures, and account-related matters.

• Listen carefully to customer concerns and work toward appropriate solutions.

• Follow up on customer requests to ensure issues are properly resolved.

• Maintain accurate records of customer interactions and service activities.

• Escalate complex or unresolved issues to the appropriate department when necessary.

• Assist with scheduling, order information, documentation, and other administrative customer-service tasks.

• Communicate professionally with customers, colleagues, and other authorized contacts.

• Follow company procedures, service standards, and confidentiality requirements.

• Support the team with additional administrative and customer-service duties as needed.

Qualifications & Skills

• Strong verbal and written communication skills.

• Professional and courteous approach when dealing with customers.

• Basic computer and internet skills.

• Ability to organize information and manage multiple requests.

• Good attention to detail and accuracy.

• Ability to learn new systems, procedures, and company processes.

• Dependable, punctual, and willing to work as part of a team.

• Previous customer service experience is helpful but not required; training may be provided.

What We Offer

• Competitive hourly compensation.

• Training and onboarding support.

• Flexible scheduling based on the position and agreed schedule.

• Opportunities to develop customer service and administrative skills.

• Supportive team environment.

• Opportunities for professional growth within the organization.

Ideal Candidate

We are looking for someone who is patient, dependable, organized, and comfortable communicating with different types of customers. If you enjoy solving problems and helping people have a positive service experience, this position may be a good fit for you.