Veteran Customer Service Associate

We are seeking a Customer Service Representative to assist veterans with healthcare-related inquiries and services. The successful candidate will support communication between veterans and healthcare providers, address concerns, and help ensure access to appropriate services. Responsibilities include responding to inquiries, assisting with healthcare service coordination, resolving issues, and handling sensitive information in accordance with confidentiality requirements. The candidate should demonstrate strong communication and interpersonal skills, patience, professionalism, and the ability to work with individuals from diverse backgrounds. Experience in customer service, healthcare administration, or veteran support services is preferred. The ideal candidate will be able to respond to veterans’ needs with empathy, maintain accurate information, and collaborate with healthcare and administrative teams to support an efficient and respectful patient experience.