Technical Support Specialist

About This Role

We’re hiring a remote Technical Support Specialist to help customers resolve technical issues through chat and email. You’ll troubleshoot problems, keep support records clear and accurate, and communicate solutions in a helpful, easy-to-understand way.

What You’ll Do

• Respond to customer questions through chat and email.

• Troubleshoot technical issues and guide customers through solutions.

• Document customer interactions, issues, and resolutions.

• Use CRM systems to track and manage support requests.

• Look for practical ways to resolve problems and provide a positive support experience.

What We Offer

• Base pay of $20–$30 per hour.