Medical Front Desk Receptionist

Medical Front Desk Receptionist

Rooted Family Care | Fayetteville, Arkansas

Full-time | Compensation based on experience | Benefits available

About Rooted Family Care

Rooted Family Care is a small, independent, physician-owned family medicine practice providing compassionate, evidence-based care with a whole-person approach to health. We care for patients across all ages and value lasting relationships with the families we serve.

Our close-knit team values kindness, mutual respect, collaboration, and a healthy work-life balance. We’re looking for someone who shares those values and helps patients feel welcomed, heard, and cared for from their first interaction with our office.

The Opportunity

We’re seeking a friendly, dependable front desk receptionist to support our patients and keep daily office operations running smoothly.

Personality and team fit matter most to us. Our ideal candidate is kind, approachable, organized, and willing to help wherever needed. Medical office experience is preferred, but not required.

Responsibilities

• Greet patients and families warmly and assist with check-in and check-out.

• Answer phone calls, take accurate messages, and route questions to the appropriate team member.

• Schedule appointments and clearly communicate scheduling information and office policies.

• Verify insurance coverage and update patient information.

• Collect copays and other patient payments.

• Assist with routine billing questions and coordinate with the appropriate billing contact.

• Maintain accurate information and protect patient confidentiality.

• Work closely with providers, medical assistants, and the clinic manager to support a smooth patient experience.

• Keep the front desk organized and help with other administrative tasks as needed.

Who We’re Looking For

• A warm, welcoming personality and a thoughtful approach to helping others.

• A team-oriented attitude, with respect for coworkers and a willingness to pitch in.

• Clear, professional communication in person and over the phone.

• Patience and composure when helping someone who is confused, frustrated, or unwell.

• Strong organization, attention to detail, and dependable follow-through.

• Comfort using computers and learning scheduling and medical office software.

• Reliability, punctuality, and discretion with confidential information.

Schedule and Benefits

• Full-time, in-person position.

• Anticipated hours: Monday–Thursday, 7:45 AM–5:00 PM; Friday, 7:45 AM–12:30 PM. Final schedule will be confirmed during hiring.

• Full benefits available, including health insurance, dental insurance options, a retirement plan with employer matching, paid vacation, sick leave, and paid holidays, subject to plan terms and eligibility.

• Weekday schedule with Friday afternoons off.

• Opportunity to begin as soon as possible.

Apply

If you enjoy helping people and want to contribute to a kind, supportive medical practice, we’d love to hear from you.

Please send your résumé to Keri, Clinic Manager, at [email protected].

Learn more about our practice at rootedfamilycare.com.