Client Success Manager

Client Success Manager | Vager.ai
We’re looking for a resourceful, people-oriented Client Success Manager to help our users get the most out of Vager.ai. You’ll be a direct point of contact for customers: answering questions, troubleshooting issues, helping them navigate the platform, and making sure problems get resolved.
This is a hands-on role for someone who communicates clearly, enjoys figuring things out, and follows through. You should be comfortable talking with customers, learning software, and taking ownership of an issue from the first message to the final resolution.
What you’ll do

• Communicate with users through email, chat, and calls when needed.
• Help new customers get set up and comfortable using Vager.ai.
• Answer questions and explain features in simple, practical terms.
• Troubleshoot issues, gather relevant details, and guide users through solutions.
• Escalate bugs and technical problems with clear notes, screenshots, and steps to reproduce the issue.
• Keep customers updated while issues are being addressed and follow up to confirm they’re resolved.
• Proactively check in with users who need help or appear to be stuck.
• Track customer conversations, open issues, and follow-up commitments.
• Identify recurring questions and help create support guides, FAQs, and walkthroughs.
• Share customer feedback with the team to help improve the product and overall experience.
  What we’re looking for
• Strong written and verbal communication skills.
• A patient, friendly approach, especially when a customer is frustrated.
• Good problem-solving instincts and a willingness to investigate before escalating.
• Confidence learning new software and explaining it to others.
• Strong organization and consistent follow-through.
• The ability to work independently and ask for help when needed.
• Experience in customer support, client success, account management, or a similar customer-facing role.
  Experience supporting a software product or working with AI tools is a plus. You don’t need to be a developer, but you should be comfortable troubleshooting technology.
  What success looks like
  Customers feel heard, understand what happens next, and receive reliable follow-up. Questions get answered clearly, issues move toward resolution, and users become more confident using Vager.ai.