Customer Service Representative

About This Role

We are looking for a Customer Service Representative to join our team in Broken Bow, OK. This role involves assisting customers with their inquiries and providing support to ensure a positive experience. You will work in a hybrid environment, allowing flexibility in how you manage your work.

What You'll Do

• Handle customer inquiries through various channels and provide timely resolutions.
• Utilize Customer Relationship Management (CRM) software to track interactions and follow up as needed.
• Demonstrate product knowledge to assist customers effectively.
• Manage conflict resolution and ensure customer satisfaction.
• Perform data entry tasks accurately to maintain up-to-date records.
• Support sales efforts by providing information and assistance to potential customers.

What We're Looking For

• Entry-level candidates or recent graduates are encouraged to apply.
• Strong communication skills to interact effectively with customers.
• Ability to problem-solve and think critically under pressure.
• Familiarity with call center software is a plus.
• A team-oriented mindset with a focus on customer service.

Benefits & Compensation

• Competitive hourly rate of $28-35.
• 401K plan to help you save for the future.
• Health insurance options for you and your family.
• Sales commission opportunities to reward your performance.
• Flexible working hours to accommodate your schedule.
• Bonus incentives based on performance.