Health IT Specialist

Under the supervision and direction of the Director of Health IT & Informatics, the Health IT Specialist supports organizational technology initiatives, healthcare applications, and information technology operations. This position assists with technology projects, application administration, user support, technology deployments, documentation, training, and other activities that support the organization's clinical and business technology needs.

Essential Duties and Responsibilities:

1. Technology Project Support
- Assist with planning, coordination, and implementation of information technology projects.
- Participate in software deployments, technology rollouts, and implementation activities.
- Assist with project tracking, testing, documentation, and follow-up activities.

2. eClinicalWorks (eCW) Application Support, Related Hardware Equipment
- Provide friendly and professional customer support to all medical staff for the eClinicalWorks EMR system by obtaining information on issues relating to various support servers.
- Assist users with application-related questions and basic troubleshooting.
- Provide training on the application and coordinate new areas of eCW – i.e., Learning Center, Forms, etc. Training should be conducted based on working with these features.
- Assist with onboarding and technology orientation for new employees.
- Develop and maintain training materials, user guides, and reference documents.
- Conduct individual and group training sessions as assigned.
- Support users during system implementations and technology transitions.
- Coordinate with MSP when necessary to resolve technology issues.
- Assist with occasional deployment, setup, and replacement of computers, printers, and related technology equipment.

4. Reporting and Administrative Support
- Assist in generating and distributing routine reports as requested.
- Create visual presentation of data by using Pivot Tables and/or graphs in MS Excel.
- Assist with maintaining technology inventories and asset records.
- Assist with technology-related audits and information requests.
- Support departmental administrative functions and special projects.

Education, Experience and Skills:

Associate degree in Information Technology, Health Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field. Equivalent combinations of education and experience may be considered.

· Two (2) years of experience supporting technology systems, healthcare applications, project coordination, or related functions preferred.

· Experience working in a healthcare environment is preferred.

· Experience with eClinicalWorks (eCW) preferred.

· Experience supporting software applications and end users preferred.

· Strong organizational and time management skills.

· Excellent customer service and communication abilities.

· Ability to manage multiple assignments and priorities.

· Strong problem-solving and troubleshooting skills.

· Ability to learn new technologies and applications quickly.

· Strong documentation and follow-up skills.

· Proficiency with Microsoft Office applications.

· Ability to work independently and collaboratively in a team environment.

· Ability to communicate effectively with technical and non-technical staff.

Physical Requirements:

· Prolonged periods of sitting and computer use.

· Manual dexterity required for frequent use of mouse, keyboard, and, standard office equipment.

· Able to stoop, kneel, bend at the waist, and reach daily.

· Occasional lifting and movement of technology equipment up to 25 pounds.

· Travel between organizational locations as needed.

Work Environment:

Work is primarily performed in a healthcare office environment with routine interaction among clinical, administrative, and operational staff. Occasional work outside normal business hours may be required to support technology implementations, upgrades, or organizational projects.