Epic Billing Queue Management Technician – Pharmacy Administration

Position: Epic Billing Queue Management Technician – Pharmacy Administration

Facility: Adventist Health

Location: Roseville, CA

Shift: 08:00 AM – 04:30 PM

Pay Rate: $37.00 – $42.00 per hour

Job Summary:

The Epic Billing Queue Management Technician will be responsible for monitoring, prioritizing, and resolving billing work queues within Epic Resolute Hospital Billing (HB). The role supports the revenue cycle by managing claim edits, charge review, follow-up, denial, and credit work queues while ensuring timely and accurate reimbursement.

Required Qualifications:

• High School Diploma/GED or equivalent

• 2 years of experience in medical billing, claims processing, or revenue cycle

• 1 year of hands-on experience working billing work queues in Epic Resolute (HB, PB, or both)

• Knowledge of UB-04 and CMS-1500 claim forms

• Working knowledge of CPT, HCPCS, ICD-10, and revenue codes

• Experience with commercial, Medicare, Medicaid, and managed care billing requirements

Preferred Qualifications:

• Associate's/Technical Degree or equivalent experience

• Experience with clearinghouse platforms such as SSI

• Experience with payer portals such as Availity, Waystar, or Experian

• Experience with work queue build, routing rules, or workflow redesign

Preferred Certifications:

• State Pharmacy Technician License

• Epic Resolute Hospital Billing certification/proficiency

• CRCR, CPB, or comparable revenue cycle certification

• Pharmacy Technician Board certification

• Advanced certification such as CHRI, CRCR, or 340B ACE

Key Responsibilities:

• Monitor and work Epic Pharmacy Med Charge HB work queues daily

• Resolve claim edits, charge review, charge router, follow-up, denial, and credit queues

• Review and resolve billing errors before claims are released

• Ensure claims meet payer, state, and federal billing requirements

• Identify billing error trends and escalate systemic issues

• Collaborate with billing, coding, and IT teams to improve workflow and reduce claim delays

Interested candidates:

Please share your updated resume along with your contact details and availability to discuss this opportunity