Deskside Support Technician

Position: Deskside Support Technician
Location: Coppell, TX, 75019 
Duration: 3+ Months   
Job Type: Contract   
Work Type: Onsite   
Job Description:    

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. 

Responsibilities: 

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products 
• Supports Core, server products 
• Performs disk replacement on enterprise storage products 
• Installs and maintains PCs and associated software, networks, servers and peripherals 
• Supports network products from operational and maintenance perspectives 
• Performs installs, moves, adds and changes as required 
• Tests and certifies PCs, networks, servers and client approved applications 
• Provides follow-up on problems or escalation. 
• Maintains a high degree of professionalism in actions, demeanor and dress. 
• Insures customer satisfaction throughout the service delivery transaction. 
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system 
• Enable Skills-Based Hiring 

Must Have 

• Deskside Support 
• Installs, repairs and provides technical maintenance for product and component hardware and software