Lab Engineer

 
 
Lab Engineer
Location: Collegeville, PA

12+ months

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.
 
Key responsibilities:
•             Assist in maintaining existing computer infrastructure of 5000 PCs globally
•             Image/Onboard new computers into the domain and onto the network and decommisiion it.
•             Secure and protect new and existing hardware
•             Consult with the business as they require assistance with their equipment
•             Troubleshoot and implement data flows for scientific instruments
 
Technical/Functional Skills:
•             Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
•             Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload
•             Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
•             Knowledge and understanding of Active Directory required
•             D2D and/or project support
•             AGILE ways of working necessary
•             Background with computer security
•             Previous experience with validated systems (GxP) a plus
•             Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
•             Support for scientists in incident management, user support and coaching, access management
•             Testing and validation of computer software (complete tests in different environments, writing technical documentation)
•             Familiar with ticketing systems such as ServiceNow
•             Microsoft Excel skills a plus
•             Indepth knowledge in Microsoft OS including iOS and Linux a plus
 
Generic Managerial Skills:
•             Must have outstanding communication skills
•             Candidate must be a team player
•             Self-starter, attention to detail and willingness to learn new things a must
•             Must be willing to follow processes, procedures and guidance
•             Excellent organizational skills is a must
•             Experience in leading team is a plus
 
Preferred for Lab Enablers:-
 
•               As above, plus:-
o             Support business priorities by first intent
o             Uplift all labs to a hardware standard that supports working in a digitalized ecosystem
o             Proactively build stronger partnership with business by aligning technology and science through optimized processes
o             Becoming a new breed of “Tech & business” who understands the "science" and use of scientific equipment (HW) + controlling software + data workflow up & downstream
o             Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future
o             Strong product ownership/project management