Staff Supervisor

CONNECTION TEAM STAFF SUPERVISOR

Pay: $22 per hour Employment Type: Part-time Expected Hours: 15 to 25 hours per week Reports To: General Manager

ABOUT THE ROLE
Jumbo’s is looking for a dependable, organized, and hospitality-focused supervisor to lead the Connection Team at one of our pickleball clubs.
This position keeps the team staffed, informed, trained, and accountable while ensuring Jumbo’s procedures are followed consistently. The Staff Supervisor also provides day-to-day supervision and coordination for the club’s Facilities Supervisor and Retail Supervisor.

SCHEDULE
Approximately 80 to 90 percent of scheduled hours will be worked at the Player Services Desk. The remaining time will support scheduling, hiring, onboarding, training, staff communication, documentation, and meetings. Administrative work may also be completed during slower periods at the Player Services Desk.

This position must work at least one weekend shift of four or more hours each week, with at least 1 weekend a month completed off. Additional opening, closing, evening, and weekend availability is required based on club needs.

KEY RESPONSIBILITIES
• Create and publish employee schedules and maintain consistent shift coverage.
• Manage call-outs, time-off requests, schedule changes, and coverage gaps.
• Review applicants, conduct initial interviews, and coordinate hiring and onboarding.
• Train Connection Team Members and reinforce Jumbo’s standards and SOPs.
• Make sure employees understand expectations related to hospitality, player support, safety, cleaning, POS transactions, and daily club operations.
• Provide routine coaching, document concerns, and escalate serious or repeated issues to the General Manager.
• Keep the team informed and serve as the primary contact for schedules and daily work questions.
• Coordinate priorities with the Facilities Supervisor and Retail Supervisor.
• Deliver excellent player service while working scheduled Player Services Desk shifts.

REQUIRED QUALIFICATIONS
• Must be at least 18 years old.
• Must hold a valid Oregon Food Handler Card.
• Must hold a valid OLCC Alcohol Service Permit.
• Must be available for at least one weekly weekend shift of four or more hours.
• Strong leadership, communication, organization, reliability, and problem-solving skills.
• Ability to provide clear direction, address routine performance concerns, maintain confidentiality, and use sound judgment.

Previous supervisory, scheduling, hiring, training, hospitality, recreation, retail, or customer-service experience is preferred.

Familiarity with pickleball is helpful but not required.

WHAT SUCCESS LOOKS LIKE:
Shifts are consistently covered, schedules are published on time, employees understand expectations, new team members are properly trained, SOPs are followed, and staffing concerns are handled quickly and professionally.I