Salesforce Business Analyst

Position : SFDC BA
Location: CA

Salesforce certifications
(Administrator, Platform App Builder, or Project
Manager/Consultant credentials preferred).

Key Responsibilities:
 Lead end-to-end Salesforce project lifecycle, including planning, execution,
monitoring, and closure.
 Collaborate with business stakeholders to define project scope, requirements,
timelines, and deliverables
 Coordinate with Salesforce admins, developers, architects, and third-party vendors to
ensure seamless execution.
 Develop and maintain detailed project plans, including resource allocation, budgets,risks, and issue tracking.
 Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.
 Manage change requests, ensuring impact analysis and approvals are properly handled.
 Ensure compliance with Salesforce best practices, governance, and security
standards.
 Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.
 Drive user adoption by supporting training, change management, and stakeholder communications.
 Act as the escalation point for project-related issues and work to resolve them quickly.
 Support post-go-live hypercare, triage production defects, and manage
enhancement requests within a structured release
 management cycle." 
 Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals,
 cancellations, and co-terming logic 
 Partner with Sales Ops, Customer Success, and Finance to define key
SaaS/recurring revenue metrics (e.g., ARR/MRR,
 Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.
Required Qualifications:
 Bachelor’s degree in Computer Science, Business, Information Systems, or related field (MBA preferred).
 10+ years of project management experience, with at least 5 years managing Salesforce projects.
 Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud,
Marketing Cloud, CPQ, etc.).
 Experience with Agile and Waterfall methodologies; Scrum Master or PMP
certification is a plus.
 Excellent stakeholder management, communication, and presentation skills.
 Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
Preferred Skills:
 Experience with tools such as JIRA, Asana, or MS Project for project tracking.
 Familiarity with Salesforce integration tools ( Netsuite).
 Exposure to release management and DevOps tools (Copado).
 Ability to manage vendor relationships and contracts.