Senior ServiceNow Developer

Title: Sr. ServiceNow Developer

Location: Remote

Employment Type: Contract W2

Position Overview

We are seeking an experienced ServiceNow Developer to join our team supporting a leading telecommunications client. The ideal candidate will have strong hands-on experience developing, configuring, integrating, and maintaining ServiceNow applications and workflows in a complex enterprise environment.

The developer will work closely with business stakeholders, architects, and technical teams to deliver scalable ServiceNow solutions that improve IT service management, automation, and operational efficiency across telecom business functions.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.

• Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, Notifications, and ACLs.

• Build and maintain workflows, Flow Designer flows, and automation using ServiceNow best practices.

• Develop and customize ServiceNow applications across ITSM, ITOM, CMDB, CSM, and other relevant modules.

• Design and implement integrations between ServiceNow and external enterprise/telecom systems using REST, SOAP, APIs, MID Server, and IntegrationHub.

• Support CMDB development, configuration item management, discovery, and data integrations.

• Develop service catalog items, record producers, catalog client scripts, and approval workflows.

• Troubleshoot application, integration, workflow, and platform issues and provide root-cause analysis.

• Participate in ServiceNow upgrades, enhancements, releases, and platform maintenance.

• Collaborate with architects and business analysts to translate requirements into scalable technical solutions.

• Perform unit testing, integration testing, debugging, and production support.

• Develop technical documentation and follow established development, security, and change-management standards.

• Ensure solutions comply with ServiceNow development best practices and enterprise governance.

• Work in an Agile/Scrum environment and participate in sprint planning, stand-ups, demos, and retrospectives.

Required Qualifications

• 5+ years of hands-on ServiceNow development experience.

• Strong experience with JavaScript and ServiceNow scripting.

• Strong knowledge of ServiceNow platform architecture and application development.

• Hands-on experience with:

  • Business Rules

  • Client Scripts

  • Script Includes

  • UI Policies/UI Actions

  • ACLs

  • Notifications

  • Scheduled Jobs

  • Workflows

  • Flow Designer

  • Service Catalog

• Experience with REST/SOAP integrations, IntegrationHub, MID Server, and APIs.

• Strong understanding of ITSM processes, including Incident, Problem, Change, Request, and Knowledge Management.

• Experience working with CMDB and ServiceNow data models.

• Proficiency in JavaScript, JSON, XML, HTML/CSS, and web-service technologies.

• Experience with ServiceNow development tools, update sets, application scopes, and deployment processes.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and collaboration skills.

Telecom Industry Experience

Experience supporting a telecommunications environment is highly preferred. Candidates with exposure to the following will be especially valuable:

• Telecom service provisioning and fulfillment

• Network operations and service management

• Telecom inventory and asset management

• Network/service incidents and outage management

• Customer service and telecom order management

• OSS/BSS integrations

• Network monitoring and event-management integrations

• Telecom Configuration Items and CMDB

• Service assurance and operational workflows

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• CIS certifications in relevant ServiceNow modules.

• Experience with ITOM, Discovery, Service Mapping, Event Management, CSM, or Telecom Service Management (TSM).

• Experience with Agile/Scrum development methodologies.

• Experience working with enterprise-scale ServiceNow implementations.

• Familiarity with DevOps tools and CI/CD processes for ServiceNow deployments.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, or equivalent professional experience.

What We’re Looking For

The successful candidate will be a hands-on ServiceNow professional who can independently develop solutions, collaborate with technical and business teams, troubleshoot complex issues, and contribute to the modernization and automation of Service Management capabilities for a large telecommunications organization.

Thanks & Best Regards,

Prasad

AB Tech Solutions

[email protected]